Zendesk Implementation and Support Services

Deliver Exceptional Customer Experience with Zendesk + Integrass

Integrass, a global Zendesk partner, helps organizations design and deliver world-class customer experiences powered by Zendesk’s industry-leading CX platform. Our team brings deep technical experience and customer support operations expertise to ensure your Zendesk implementation generates measurable value from day one.

Whether you are starting from scratch, migrating from another platform or expanding regionally, Integrass offers customized solutions that improve efficiency, responsiveness and customer satisfaction.

Why Integrass for Zendesk?

Zendesk Global Partner
As an official Zendesk partner with global delivery capabilities, we offer trusted implementation and support to customers in the United States, Canada, United Arab Emirates and India.
Zendesk Certified Experts
Our team includes Zendesk certified consultants, developers and administrators, specialized in Support, Chat, Guide, Talk, Explore and Sunshine.
Customization Focused on Customer Experience (CX)
We tailor Zendesk to your workflows, SLAs, business logic and omnichannel strategy – no off-the-shelf solutions.
AI Integration and Automation
Enhance support with integrated bots, workflows and intelligent automation for faster ticket resolution and increased agent productivity.

Our Zendesk Services

Zendesk Implementation and Onboarding

Complete configuration of Zendesk products, aligned with your ticketing logic, help desk structure and agent workflows.

Optimization and Customization

Refine and expand your Zendesk instance with advanced triggers, macros and business rules, plus enhanced interface integration and customization.

Implementation of AI-enabled Bots and Workflow Automation

Deploy AI-powered bots and intelligent workflows to reduce response times and deflect repetitive tickets.

Custom Integrations and APIs

Seamlessly connect Zendesk with Salesforce, Jira, Slack, Shopify and other systems via secure, scalable APIs.

Administrative Support and Training

Ongoing Zendesk administration, ticket auditing, custom reporting and training for agents and managers.

Benefits of Zendesk + Integrass

Increase agent productivity by up to 40%.
Reduce first response times by up to 60%.
Gain real-time visibility with customized dashboards
Scale global support without interruption

Industries We Support

SaaS and Technology

Sports Organizations

Health and Insurance

E-Commerce and Retail

Public Sector and Education

Building a Smarter Support Operation

As a global Zendesk partner, Integrass is here to help you unlock the full potential of your support organization. Whether you’re just starting out or expanding, we offer the right tools, talent and expertise to deliver customer service that sets you apart.